ServiceRocket and CasaCo are hosting a TechTalk on Delivering Customer Success Across The Customer Journey featuring Rob Castaneda, Colleen Blake and Adam May of ServiceRocket, hosted by Carolina Rossi of CasaCo.
Customer Success requires leveraging customer management and business consultancy skills to drive deeper customer engagement and expand the value of your product or solutions. Throughout the customer journey, from pre-sale (marketing) to post-sale (retention and expansion) how can you create win/win environments for all parties? How do you create experiences, facilitate the right kind of self-service and communication, and transform your business relationships from transactional to recurring? Leaders from ServiceRocket share stories from the battlefield and lessons learned to help you improve customer success at your startup.
Walk away with tips for building a customer success culture that increases customer retention and drives revenue.
This event is aimed at entrepreneurs, and anyone interested in startups, tech and building innovative companies. Light refreshments will be served after the talk.
This talk will be conducted in English.
19:00: Arrivals & Networking
19:30: Panel | Delivering Customer Success Across The Customer Journey
20:15: Networking & Refreshments
Please RSVP by 6 July.