White Paper: Free Guide
Rethinking Global Customer Support
Fill out the form to download the white paper to find out how five extended support strategies enable enterprises to significantly drive adoption of their products, increase retention and account growth, and transform their support organization from a cost center into a revenue generator—with zero budget increase.
Customer churn is higher than it used to be, with over 80% of B2B customers reporting that they change vendors within 24 months. It is also becoming harder to find qualified tech support employees. Technical employees have the highest churn of any role at over 13% per year. All this at a time when the cost of acquiring new customers is rapidly increasing year over year as B2B buyers become difficult to reach by phone and email.