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How Adobe Leveraged Jira for a Public Issue Tracker


About Adobe Flex

Adobe® Flex™ is a cross platform, open source framework for creating rich Internet applications that run identically in all major browsers and operating systems. Flex enables developers to create personalized, multimedia-rich applications that dramatically enhance user experience, revolutionizing the way people interact with the web.

The Project: a Public-facing Issue Tracking System for Adobe Flex

Several years ago, Adobe announced plans to move the development of Flex to an open source model. Their plans included a Jira bug and issue tracking system for the highly anticipated launch of the open source code. Working with an aggressive timeline, Adobe turned to ServiceRocket (formerly CustomWare) to help.

“ServiceRocket’s experience with the Atlassian platform was second to none. They were able to work with evolving requirements and coach us through the process. ServiceRocket helped us maximize the use of the technology, while meeting our target dates. Their extended team was available onsite when necessary, and backed up with global resources that consistently impressed us.”
—Steven Heintz, Product Management, Adobe Flex

The Solution

ServiceRocket was called in to help due to its proven track record for delivering Atlassian-based systems worldwide. ServiceRocket was quickly put to the test with the immense task of migrating existing bug records from various Adobe systems into a new customized public-facing Jira. The new systems would not only need to be used by hundreds of internal Adobe engineers, but also by external developers and future community committers to the Flex open source project.

ServiceRocket worked closely with Adobe throughout the project, both onsite and remotely. Together, we successfully designed, implemented and constructed the customized Jira-based public-facing issue tracking system and did so extremely quickly. After the first meeting, it only took six weeks to rollout the solution to 100+ internal Adobe developers.

The Jira used by Adobe Flex makes use of numerous custom workflow actions and plugins designed by ServiceRocket, including a unique integration with Adobe’s build infrastructure.