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Improve the Employee Experience with Jira Service Desk

Organizations are turning to Jira Service Desk and Confluence to create employee experiences that combine both knowledge bases for employee self-service and an employee request portal so employees can request help from service teams when needed. 

This event is designed to help you learn new ideas and practices for improving service management and your employee experience using Jira Service Desk and Confluence together. 


Event objectives

In this event, you will learn:

  1. How to create and curate a knowledge base to improve employee self-service
  2. Hear directly from two Jira Service Desk customers about how they use it to provide great employee service 
  3. How to customize the JIRA Service Desk Portal in order to provide the best, seamless employee experience possible

Join us to learn about improving your employee experience, network with industry peers, and enjoy some breakfast and coffee.


  • 8:00am - Arrive. Enjoy Coffee & Breakfast
  • 8:30am - Welcome Message 
  • 8:35am - HealthDirect - How and why we're using Jira Service Desk
  • 8:45am - National Rugby League - How and why we're using Jira Service Desk
  • 8:55am - Creating and Curating a First Rate Knowledge Base in Confluence with James Dellow 
  • 9:15am - ProForma - Improving the employee experience in Jira Service Desk
  • 9:25am - Panel - National Rugby League, HealthDirect, and James Dellow
  • 10:00am - Networking
  • 10:30am - Depart

Speaker and Sponsors:



Register here:

This is a free event sponsored by ServiceRocket.

3 May 2018 | 8:00am to 11:00am

Ivy Sunroom

320-330 George Street
Sydney, 2000


Guest Speakers

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Featured Guests

National Rugby League -  HealthDirect - Proforma