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Beat the clock: resolving major incidents faster


Beat the clock: resolving major incidents faster

When a major incident occurs, every second to resolution matters. Studies show an the average cost of downtime is a staggering $300,000 per hour!

How quickly you can communicate the right information to the right people when the clock is running? The secret to record mean time to resolution? Automating your MIM solution toolchain.

By connecting xMatters to your Atlassian stack and monitoring tools, you can optimize and customize your MIM process to dramatically lower MTTR (which equals tremendous cost savings).

Automatically push data into Jira, spin up HipChat rooms, or post to StatusPage, all the while getting the right resources to fix the incident faster than ever.

Join xMatters and ServiceRocket on this webinar to learn about:

  • Building an effective MIM communication plan
  • Enriching notifications with relevant data
  • Customizing workflows across the Atlassian stack
  • Leveraging post-mortem data for preventative incident management


Guest Speakers

Kristin Headshot

Kristin Apgar

Solution Architect


Kristin stands at the forefront of one of the fastest moving technology industry trends: communication as an integral part of integration services.  She has spent the past 3 years evangelizing an industry-wide shift to adoption of communication platforms and has helped technology experts understand the crucial need for a communication platform as central to integration strategies.

Driven by interesting technology, she is a highly skilled director of sales engineering with 20 years experience in strategic technical software sales, client services, and account management. With considerable experience across multiple industries including the Health, Retail, Gaming, Financial, Manufacturing, Tech, Energy and Utilities, Distribution, Telecommunications, and Media and Entertainment, she specializes in strategic software sales for both development and operations teams. 

Kristin is recognized for addressing market shifts focused on scale and efficiency through automation and aligning software to help address those needs. She has led multiple sales engineering teams in the successful development and implementation of new logo and account management sales strategies.


See you there!


Date: Tuesday August 21, 2018

Time: 10:00 am PT

If you missed this webinar you can watch the video here: